Refund and Returns Policy

Overview

Our refund and returns policy lasts 7 days for Bakery Supplies. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as baked goods cannot be returned.

Additional non-returnable items:

  • Fragile Bakery Ingredients
  • Fragile Icing Accessories

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the Vendor.

There are certain situations where only partial refunds are granted:

  • Any item that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  • Refunds in respect of returned products shall be managed in accordance with the refunds page on the marketplace, as may be amended from time to time.  Our rules on refunds shall be exercised in our discretion, subject to applicable laws of the territory.  We may offer refunds, in our discretion:
    • in respect of the product price; 
    • local and/or international shipping fees (as stated on the refunds page); and
    • by way of store credits, wallet refunds, vouchers, mobile money transfer, bank transfers or such other method as we may determine from time to time. 

Late or missing refunds

If you haven’t received a refund yet, first check your mobile money account or bank account again.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Returns

  • Returns of products by buyers and acceptance of returned products by sellers shall be managed by us in accordance with the returns page on the marketplace, as may be amended from time to time.  Acceptance of returns shall be in our discretion, subject to compliance with applicable laws of the territory.
  • Returned products shall be accepted and refunds issued by Bake-Online, for and on behalf of the seller.
    • Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.  

Need help?

Contact us at {bakeonlineug@gmail.com} for questions related to refunds and returns.

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