OVERVIEW

CANCELLATION

You must notify Bake-Online through a phone call if you decide to cancel your order. Only cancellations that are made and received before the cakes and pastries are prepared shall be accepted and refunded.

We may cancel an order if such order is not available for any reason. We will notify you if this is the case and return any payment that you have made.

Once your cancellation is accepted, we will refund your money by either re-crediting your account, debit or credit card, mobile money with the full amount, within 21 days of such cancellation. The refund shall include the delivery charge (where applicable) which you may have paid for the delivery of the order.

In the unlikely event that we deliver a wrong order, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item or you could place another order in place of the wrong one. If we can only do a partial delivery (when a few items might not be available), our staff may call you to inform you of the same and to propose a replacement or for missing items.

You have the right to refuse a partial order before delivery and get a refund. We are not responsible for wrong or partial or late delivery due to incorrect information, address or instructions from you